Their English proficiency boosts workplace efficiency
With the exponential development in technology that encourages globalization; offshore companies need to recruit fluent English employees. For Filipinos, particularly those in the customer service industry, having a good command of the English language gives them a competitive advantage. As a result, international companies are encouraged to move their offshore activities to the Philippines, where they will recruit English-speaking staff who can quickly respond to cross-cultural demands. Meanwhile, an increasing percentage of businesses are hiring workers from outside the nation
A smooth flow of conversation is possible due to their neutral accent
For customer care, the Philippines is known for its multiple BPO and KPO hubs. It has also defeated India, which was the cradle of the call center industry. India lost 70% of its call center activities to the Philippines in 2014. Filipinos acquired a neutral accent due to their early introduction to Western culture and vocabulary, which makes consumers question if they're interacting with agents in their own country or halfway around the world.
The fact that they have the most call centers in the world shows that they are indeed succeeding in their task of delivering outstanding customer support. The willingness of Filipinos to stay calm and relaxed while interacting with irate customers reflects their expertise. This involves listening to and comprehending every person's problems and then engaging with them properly – an outstanding trait for an offshore team. It's not enough to be able to spout well-constructed and grammatically correct sentences to be considered a great communicator. A successful communicator lends both ears to know where a client is coming from honestly. That said, if you want to find the best Customer Service Representatives, Appointment Setters, Virtual Assistants, Cold Callers, and Telemarketers for your business in California or Florida, look no further than Mancao E-connect Business Solutions (MeBS). For more details, feel free to visit www.mebsph.com/ or contact our company at +1 (917) 725 2180.