Since work is inexpensive, you just get what you pay for
You've probably read online outsourcing horror stories that go like this: customers need service, compare prices between an experienced freelancer and an outsourcing business. The customer then opts for an outsourcing firm because it is cheaper but then offers him an under-qualified employee who takes twice as long and is twice as costly as the specialist. There are two key reasons why such things happen: first, not all BPOs, especially contact centers, provide interactive hiring processes. This leads to a mismatch of personnel and the necessary service. Second, some clients start outsourcing their business processes without first doing preliminary research and registering for the cheapest service and fail to read the print. Be sure to opt for organizations providing collaborative planning and transition processes while evaluating offshoring partners. In this way, the person who will make service will be chosen.
You're not in control of your team
Although it's not completely false, this misconception is only valid somewhat. This again depends on the terms you get from your outsourcing partner. Contact centers also handle their own staff, leaving their customers isolated from their offshore team. Other outsourcing firms function differently: via daily contact through a chat or video calls to Skype, we always promote the constant link between customers and their offshore Team. Make sure that the outsourcing company will allow you to control your team while searching for partners and involve you in critical decision-making processes about your offshore employees.
Big businesses alone can afford to outsource
This is the idea we are working to alter here at MeBS. People assume that only global giants can outsource themselves. For small to medium businesses, recruiting an offshore workforce can now be an option. The aim of offshoring is to help entrepreneurs save on various aspects of their business processes, and all businesses of any size should be made available. Now, outsourcing is inexpensive and reliable, putting this common myth to rest. If you want to find the best Customer Service Representatives, Appointment Setters, Virtual Assistants, Cold Callers, and Telemarketers for your business in California or Florida, look no further than Mancao E-connect Business Solutions (MeBS). For more details, feel free to visit www.mebsph.com/ or contact our company at +1 (917) 725 2180.