Thousands of Business Process Outsourcing (BPO) call centers in the Philippines have contributed significantly to its economy for more than 2 decades. The key reason for the growth of the offshore industry was the lowering in business operating costs in countries with high labor prices relative to labor costs in the Philippines. Although larger corporations have acknowledged the financial advantages, the reduction in costs versus service efficiency remains a big problem for many customers. The workplace climate for the Call Center Agents developed an adverse reputation for unsafe and hazardous conditions beyond the cultural, understanding, and language barriers.
Because of the long-standing negative view of call centers, hiring Customer Satisfaction Representatives (CSR) became a challenge. We have a specialty in catering to small and medium-sized firms at Mancao E-connect Business Solutions, where the demand for customer support is specific. With one or three Customer Care Agents, our consumers' needs are customized to their organizations. CSR customer conversations are not planned on a stop-watch, their services are tailored and not hurried, they use basic software, knowledge on products/services is not overwhelming to understand, staff of MeBS enjoys a set of work hours, and most holidays and weekends are free. MeBS deals for consumers who are miles from a traditional call center, providing client support.
We consider the inhibitions of offshoring a part of customer service. For others, it may or may not work. Mancao E-connect Business Solutions, however, will assist the organization to conquer these inhibitions. Our work climate is safe and we are committed to delivering high-quality, highly skilled staff-backed customer experiences. You can also hire us if your need employees to cover tasks in telemarketing, cold calling, and appointment setting. Whether your business is located in big cities like Sacramento, Tampa, Los Angeles, San Diego, Orlando, Miami, or other cities in California and Florida, we guarantee you that MeBS will certainly give you the best customer service you can experience. If you are in need of Call Center Agents, Appointment Setters, Cold Callers, or Telemarketers for your business in California or Florida, feel free to visit www.mebsph.com/ or contact our company at +1 (917) 725 2180.