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Top Solutions For Managing The Performance Of Your Outsourced Team

Daily status updates / regular check-ins

Keeping track of your team’s daily tasks keeps your team focused on getting things done. The more involved you are on the day-to-day basis, the better the chance your expectations being met. Conduct a daily stand-up over coffee first thing in the morning and ensure everyone knows what they need to do for the day ahead. Request an update at the end of the working day to explain what was achieved and what tasks are still outstanding. Whatever your method is, ensure your team know what is expected of them.

Performance plans

Just like with your onshore team, setting performance plans for offshore team members is essential to the success of your business. Performance plans help align staff, resources and systems to meet your organization’s strategic objectives. Ensure performance plans are actionable, well communicated and measured and meet regularly to discuss progress.

Salary reviews and bonuses

Salaries should be reviewed on an annual basis. With offshore staff, there is often an expectation of pay increases that might be higher than what we expect to receive in our home countries. It is important to realize that the take home salary that a team member receives, is only part of the direct cost, with several statutory and non-statutory benefits that make up the full amount. Some of these components are fixed (don’t vary with the salary increase), meaning that a 10% salary increase may end up in a 5% increase in their take home package. High performance, or going over and above, may also warrant a bonus payment. These can be made at any point during the year, or as part of your general bonus / reward program. Consider extending the same bonus / reward program you have onshore to your offshore team. For more details, feel free to visit or contact our company at +1 (917) 725 2180. Check out Mancao E-connect Business Solutions (MEBS) and learn about their top-rated Customer Service Representatives, Lead Generators, Appointment Setters, Virtual Assistants, Cold Callers and Telemarketers perfect for your business in California or Florida.

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