Ask yourself, have we arrived at a point in our growth path where our main mission is focused on scaling support teams? It's time to outsource your business process, customer care and technology support when it comes to focusing on your growth strategy and cost reduction. One of the first signs of trouble is that you have spikes in call volume or continuous calls overflow that lead to lengthy waiting times that affect the quality of your service. You may also experience growth and difficulty scale or increase staff for supporting tasks such as HR, IT, training, finance, and quality control teams.
How do i create a business case for outsourcing?
You must understand clearly what you are spending on providing a service in comparison with the cost of outsourcing. Next, consider two main factors, the technical and cultural impacts that are often overlooked. The inclusion of IT and HR stakeholders from the very start of the planning process can alleviate these objections. The third component that is most often missed has a clear and concise timeline with a step-by-step approach to transitioning into your desired end state. This speeds up the process of approval and implementation.
Is my company too big or too small for outsourcing?
If your business has a moderate to high volume of calls or contacts, more than 2000 per month - it may be appropriate to externalize a larger supplier who is capable of scaling a dedicated line of agents. In smaller volumes, you can find the best balance between capacity and cost savings for companies seeking a partner offering a shared queue. This helps you to save money from sharing resources with other customers. Agents will still be trained on your products/service and no difference will occur with your customers/employees. For more details, feel free to visit www.mebsph.com/ or contact our company at +1 (917) 725 2180. Check out Mancao E-connect Business Solutions (MeBS) and learn about their top rated Customer Service Representatives, Lead Generators, Appointment Setters, Virtual Assistants, Cold Callers and Telemarketers perfect for your business in California or Florida.