In the Philippines, the call center industry began over a decade ago and in a massive multi-billion market that continues to grow, it has risen to number one in the world. The Contact Center Association of the Philippines, the IT and Business Processing Association of the Philippines, are the Philippines' own active industry group to demonstrate the strength of the contact center industry or call centers in the country.
Types of call center services in the Philippines
Call center services are typically divided into inbound and outbound services:
Inbound. This involves customer call agents for various levels of customer service or customer relationship management; different levels of technical support; marketing and sales, such as cross-sales and up-sales customers, account support, billing advice, and subscription management.
Outbound. This involves agents making calls for sales and telemarketing to potential clients for business to business (B2B) or business to consumer (B2C); customer advice; customer advice; processing (of payments); data collection; authentication of sales; surveys; list building; generation of leads; and cleaning and confirmation of data.
Benefits of call centers in the Philippines
One of the main assets of any call center is its employees because call centers work directly with consumers. One of the main attractions is the human capital of Philippine call centers. The benefits of having call centers in the Philippines include the following:
Wide pool of highly trained, university-educated workers, English fluent, neutral accents, cultural exposure, and affinity.
Higher cost of labor and operations.
Federal funding for the BPO sector and benefits.
Several call centers with significant expertise in the development of good quality facilities using best practices, key performance indicators, and service level agreements.
These benefits will result in the growth of the client companies’ business, productivity and profitability whether if it is located in major cities like Sacramento, Tampa, Los Angeles, San Diego, Orlando, Miami or other cities in California and Florida. If you are in need of Call Center Agents, Appointment Setters, Cold Callers, or Telemarketers, feel free to visit www.mebsph.com/ or contact our company at +1 (917) 725 2180.