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Why you should not Outsource Call Center Agents and Telemarketers from the Philippines

Outsourcing call center agents and telemarketers has become a popular practice for businesses in the USA looking to reduce costs and increase efficiency. While the Philippines has become a preferred outsourcing destination due to its highly skilled workforce, strong English proficiency, and cost-effective labor rates, there are several reasons why USA companies should not outsource their services to the Philippines.

Cultural Differences

One of the main reasons why USA companies should not outsource their services to the Philippines is the cultural differences. Filipinos have a unique culture that may differ from Western cultures, which can result in communication breakdowns and misunderstandings. MEBS recognizes this challenge and provides cultural training to their offshore team to help them understand and adapt to Western cultures. This can help improve communication and customer satisfaction ratings.

Security Risks

Another reason why USA companies should not outsource to the Philippines is security risks. Sensitive data may be exposed to potential breaches, which can result in reputational damage and legal consequences. However, MEBS implements strict data security protocols and ensures that their offshore team adheres to them. This can help mitigate the risks of data breaches and protect sensitive information.

Language Barrier

Although the Philippines is known for its strong English proficiency, language barriers can still be a challenge for some customers, which can result in miscommunication and frustration. MEBS addresses this challenge by conducting accent training for their offshore team to help them speak more clearly and improve communication with customers.

Quality Control

Maintaining quality control is another challenge when outsourcing call center agents and telemarketers from the Philippines. USA companies may have limited visibility and control over the operations of their offshore team, which can result in inconsistencies in performance and adherence to company standards. However, MEBS Call Center PH implements regular quality control checks and performance evaluations to ensure that their offshore team is meeting the desired standards.

Time Zone Differences

Finally, time zone differences can be a disadvantage when outsourcing to the Philippines. This can impact the ability to provide real-time support and may require additional resources to cover different time zones. To overcome this, MEBS Call Center PH implements a 24/7 customer support model that covers different time zones. This can help ensure that customers receive the support they need when they need it, regardless of their location.

In conclusion, USA companies should carefully consider the advantages and disadvantages of outsourcing call center agents and telemarketers from the Philippines. While there are challenges to be overcome, MEBS Call Center PH provides solutions to these challenges and delivers quality service to their clients. By partnering with MEBS, companies can benefit from cost-effective labor rates while still ensuring that their outsourcing strategy is effective and delivers the best results for their business.

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